QUALITY
For our customers and partners, it is important to know that our quality management system ensures product quality and safety throughout the process of purchasing, warehousing and distribution of products to customers.
Our quality assurance system has been established in accordance with the European and Serbian laws, regulations and guidelines to ensure that customers and patients are provided with the safe, high-quality medication, medicinal products, dietary supplements and cosmetic products distributed or represented by Oktal Pharma.
To this end, Oktal Pharma Belgrade introduced the following quality management system - ISO 9001: 2015 for quality management
And in its business, it complies with the DDP guidelines, according to the applicable regulations in the Republic of Serbia.
In order to ensure the continuous monitoring of product and service quality, we have appointed responsible and qualified persons trained according to the latest applicable European and Serbian legislation, who are constantly available to our customers.
The basis of Oktal Pharma's quality and business performance is the comprehensive understanding of market demands and customer needs and is achieved through professional and high-potential employees, cost management, investment in equipment and technology, optimal planning, and flexibility in overall business operations.
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